Refunds, Returns, Exchanges

RETURNS

We understand there may be occasions where you wish to return an item. That is why we offer a 7 day return policy, so if for any reason you change your mind about your purchase, you can return it, in its original condition, within 7 days of the date you received it and receive a refund. Merchandise may not be worn, altered, or washed. Hang Tags + Hygiene stickers must be attached. Please be mindful of make-up, tanning products, and deodorant as we will not accept garments that have stains from trying on

All returns are subject to inspection and we reserve the right to refuse your refund if your return does not meet these requirements. The refund does not include the shipping charged for sending the item(s) to you, or return shipping costs. We recommend shipping your return with tracking (and insurance) to ensure it makes it back to us, otherwise we will not be able to issue a refund on your item(s). Please allow 7-10 business days to process your return.

EXCHANGES

To exchange an item, please first return the item you wish to exchange + place a new order.

Any item purchased using a discount code or on sale is non-refundable (including all purchases made during our last chance to shop events).

To make a return please email the following information to caroline@captainjackswim.com: 

Product

Size

Date of Receipt

Reason for Return

Write the RA number provided to you by customer support on your original packing slip, and return items securely packaged with a copy of your packing slip to the following address:

Captain Jack Swim
916 East Drive
Huron, Ohio 44839

To receive an RA number from customer support, email caroline@captainjackswim.com.

SHIPPING + PROCESSING

Please allow up to 7 business days for orders to be processed before they ship except for Pre-Sale orders, which will ship as soon as available.

DOMESTIC SHIPPING

Standard: 2 - 4 business days via USPS

INTERNATIONAL SHIPPING: We apologize we are not offering shipping outside the continental U.S. at this time. We will post when this changes.

Customer is responsible for any applicable duties and taxes.